Getting a new bin for households
The correct use of our range of waste services would in most cases prove to be more than adequate for residents' waste disposal needs. However, there exists the potential for exceptions, for example, residents with large families or residents with medical conditions.
If a resident believes that they would be eligible for an additional bin they need to demonstrate that they are using the existing waste services as effectively as possible. Applicants are individually assessed and interviewed by our Waste Audit/Education Officers. (Additional services incur extra charges which appear on the property owner's rates notice.)
Commercial properties are not eligible to receive additional bins.
Missing/stolen bins
It is the responsibility of the resident to look after their bins. If a bin goes missing it is up to the resident to find it or organise its replacement.
Each bin has a unique serial number which we can give the resident to help find their missing bin.
If the missing bin is not found it needs to be replaced at the cost of the resident. Replacement bins incur a fee and will not be delivered until payment has been made.
HINT: Residents can avoid the likelihood of their bins being stolen by putting them out as late as possible the night before collection and bringing them in once they have been emptied.
If the missing bin is found after the resident has paid for a replacement we will refund the cost and collect the replacement bin.
Who to contact
For any lost/stolen bins or additional bin requests please call the Customer Service on 9789 9300